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Joined: 2006-10-20 00:00
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- Film: Second Chances
- Film: Customer Service
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Film Maker's Blog
Good directors and producers
Oct 24, 2006 03:32PM
CUSTOMER SERVICE A psychotic Customer service agent against the backdrop of a 45 billion dollar prescription industry, two FBI agents in pursuit, and a concerned co-worker in a basement tied to a chair, will the FBI get to him in time before he burns to crisp in a massive explosion? This screenplay will turn heads, no way you can go wrong with a premise that has not been beaten to dead. I need a strong producer and director to help/or even share production and or directorial credit. This script has gotten great reviews on Helium, Triggerstreet and screenwritersutopia. If you are serious please contact to discuss details and also feel free to comment on the logline. You could read the script on any of the above mentioned websites.
___________________________________________________________
EXCERPT OF CUSTOMER SERVICE--
EXT.JESSIE'S HOUSE-DAY
SUPER:Bethel 30 minutes east of Minneapolis
Bethel, a beautiful city, heavily wooded area. Birds constantly chirping all around.
INT.JESSIE'S HOUSE
The clock on the bedside table shows 6.00am. JESSIE wakes up, he gets dress and walks down to his basement.
INT.JESSIE'S BASEMENT--CONTINUOUS
An aging oak table sits in the middle of the basement with several gory tools on it.
The walls of the basement are lined up with newspaper clippings of missing persons.
A picture of a young lady about 25 years old, MISSING.
A picture of a second woman about the same age and last a picture of a young man about 20 years old also MISSING.
Ritualistically, Jessie walks around the basement. His eyes closed.
He feels for the first picture on the wall, his fingers touching the tip of the young woman's lips...
FLASHBACK
EXT.WOODS-DAY
SUPER: Luck, Wisconsin-2003
A young woman is running for her life.
She is bleeding, extremely dirty and almost naked.
She is being chased; she is exhausted and has nowhere else to run to.
The young woman is crying, begging for her life.
A man's hand reaches for her. He grabs her, dragging her down to the ground.
She screams, a very loud and piercing scream...
Several birds’ flutter, scared away by her screams.
BACK TO SCENE:
INT.JESSIE'S BASEMENT
Lined up along the four walls of Jessie's basement are remains of carcasses compiled from previous hunting trips.
A deer head, a dead bat, an alligator skin and other scary creatures.
In a glass case in the background, we see a slimy AFRICAN BOOMSLANG.
Jessie protects his hands with gloves. He walks toward the case and picks up the snake.
He looks into the Boomslang's eyes holding it tightly by the neck.
Then he puts it back into the case.
He walks to a wooden case sitting on the oak table.
The case has tiny peepholes in it for air circulation.
Jessie opens the case and out pops a little white mouse's head.
He grabs the mouse by the tail.
The mouse struggles squeaking loudly.
Jessie tries to calm the mouse down, lightly rubbing its furry coat.
He kiss the mouse and drops it into the glass case.
The Boomslang snaps, sees a prey.
It sleekly bites the mouse by the neck and starts to lightly CONSTRICT it.
The mouse continues to squeak loudly for about 10 seconds then all is QUIET.
The Boomslang swallows the mouse whole.
DISSOLVE TO:
INT.CALL CENTER-DAY
SUPER: Mail Service RX,Minneapolis
Jessie is walking towards his cubicle.
Dozens of customer services agents are on the phones chattering loudly to customers on the other end of the lines.
As Jessie walks to his curb, the camera pans on the Customer Service agent in the cubicle next to him.
A black male taking a prescription order from an irate customer.
The name tag on his cubicle reads DEVON MCGREGOR...
CUSTOMER(V.O)
I send you my change of address
and you still mail my order
to an address I have not lived at
in years. How in the hell did
that happen?
DEVON
I am not sure sir, I will
have to research it for you.
Could you hold for just a
moment, please?
Devon pauses for a moment scrolling through the account.
DEVON
(continues)
Sir, our records indicate that
you live at 770 walnut street.
CUSTOMER(V.O)
No, that is incorrect.
DEVON
I am sorry sir,I do apologize
for the inconvenience.
CUSTOMER(V.O)
I need this corrected and
I want YOU to correct it
now. I have been out of
my Medication for two days
now. If anything happens to
me I am going to sue the fuck
out of you and your company.
Devon pauses, his facial expression changes for a moment to a look of utter disgust.
DEVON
Sir, I personally have nothing
to do with the wrong address.However,
I would be more than glad to have
the problem corrected for you.
Once again:My apologies for any
inconvenience this may have cost
you.
CUSTOMER(V.O)
When I say you, I meant the
company you work for. Don't
take it personally.
DEVON
Sure Sir, anything else?
CUSTOMER(V.O)
No but thank you and have a
nice day, bye.
Devon rips off the headset and sighs heavily.
He walks around the cubicle trying to cool off.
DEVON
Man I hate this Job.
Jessie is logging onto his computer, getting ready to take calls.
Devon gets up, peeps over the cubicle.
DEVON
Hi Jessie. How is it
going?
JESSIE
Hi Dee, I am fine.
Is it busy today?
DEVON
Man, I am getting hammered.
If I was a serial killer, I
would be blowing off people's
heads left and right,right
over the phone.They are killing
me.
Jessie looks up at him, with a mucked smile on his face.
JESSIE
I know what you mean.
Devon sits back, returning to his work. Jessie takes his first call.
BEEP,BEEP...
His phone beeps twice, a CUSTOMER calls in.
JESSIE
Thank you for calling Mail
RX Service, this is Jessie,
how may I help you.
CUSTOMER(V.O)
Yeah Hi, This is Eric McCormick
from Erie, Pennsylvania. My ID
number is 645-72-1822.
JESSIE
Thank you sir, just a moment
please. May I have your address
and phone number please?
CUSTOMER(V.O)
My address is 1800 Plaza street,
Erie , PA 16501. What else
do you want, my phone number?
JESSIE
Yes sir, and your birthday too.
CUSTOMER(V.O)
My birthday is 10/12/1939 and my
phone number is 570-283-6215.
JESSIE
Thank you. How can I help you
today, Sir.
CUSTOMER(V.O)
I am calling about my prescription
order, has it been shipped yet?
JESSIE
One moment please while I research
that for you. Sir, your order is in
the pharmacy being processed.
It's scheduled to go out in the
next two to three business days.
CUSTOMER(V.O)
Two to three business days?
The customer pauses for a second.
CUSTOMER(V.O)
Can you expedite it, I am
running low on one of the
prescriptions.
While the customer is speaking, Jessie scrolls through his account.
We see a full computer screen with the customer's NAME, his ADDRESS and all the PRESCRIPTIONS he takes.
Jessie looks at one of the prescription, copies the name. Launches Internet explorer and LOOKS UP the drug.
We see a description of what the medication is use for.
BACK TO SCENE:
JESSIE
Sure, just one moment Sir.
We can expedite it but it
will cost $25.00 EXTRA to
send it.
CUSTOMER(V.O)
Sure, that is fine. I need my
prescriptions.
JESSIE
Anything else Sir?
CUSTOMER(V.O)
No, thank you.
JESSIE
Thank you for calling Mail
Service...
Before Jessie finishes up his sentence, customer hangs up and we hear dial tone...
JESSIE (Continues)
...RX,Goodbye.
The camera pans around the Call Center. Hundreds of customer service representatives are on the phones.
The call center is full of chatter.
We come back to Jessie's cubicle.
His phone beeps again and he answers repeating the same call greeting.
JESSIE
Thank you for calling Mail
Service RX...
The customer interrupts him...
JOHN(V.O)
Hello...
Jessie pauses for a moment.
EXT.WALGREENS-CAIRO, IL-DAY
A middle aged white male is on the other end obviously very angry, handling empty prescription bottles.
The camera pans on the label of one of the bottles, it reads Oxycodone 5-500mg, it also shows his name as JOHN WATSON.
INT.MAILSERVICE RX CALLCENTER
JESSIE
This is Jessie.
He starts fidgeting, tapping the desk with his pencil.
The customer starts yelling.
JOHN(V.O)
Now wait a minute, I am here at
the pharmacy trying to get my
prescription but the Pharmacist
is saying y'all won't fuckin
approve it.
Jessie tries hard to be polite...
JESSIE
Sir, I would be glad to help
you with that. May I have
your member number and your
name please.
JOHN(V.O)
My name is John Watson
and I punched my ID number in.
Can't you see it?
JESSIE
I am sorry Sir, could you give
it to me again, please.
Really fast, the customer starts blurting the idea number.
CUSTOMER(V.O)
It is 212360500...
JESSIE(CONT'D)
Sir, I am only trying to
help you. Can you give me
your ID number again.This
time slowly please.
EXT.WALGREENS
John gives Jessie his ID number, again.
CUSTOMER(V.O)
For the second time, it is
212...36...0500.
JESSIE
Thank you. How may I
assist you today, sir?
JOHN
I hate insurance companies.
I need this medication now
and I am not going to pay any
fuckin money to get it. If you
had done your job, I wouldn't
need an extra supply.
JESSIE(V.O)
Sir, according to our records
we mailed your prescriptions out
on the 3rd, it is the sixth...
JOHN
I don't care. Are you listening
to me. I still don't have it.
Because of your incompetence I am
still sitting at home without my
pain prescription. What the fuck
do you use, pony express?
...stupid.
INT.MAILSERVICE RX CALLCENTER
Jessie starts to get mad, he breaks the pencil he is tapping the desk with.
JESSIE
Sir, once it ships we have no
control over it.
JOHN(V.O)
Then give me the fuckin Medication
at the pharmacy for free. Why do
I have to pay for it. You take money
from my check every month.
Guess what, If I kill myself it
is all your fault.
JESSIE
Sir, that would not be necessary.
I...
CUSTOMER(V.O)
Fuck you and your company,
goodbye.
He HANGS UP then dial tone...
Jessie gets up, FUMING at the mouth, VERY,VERY ANGRY.
He walks to the bathroom.
INT.BATHROOM
He closes the door and starts going off.
KICKING stall doors, PUNCHING the walls and just going CRAZY.
INT.MAIL SERVICE CALL CENTER
Then he calmly walks back to his desk.
All the customer's INFORMATION is still up on his computer screen.
He STUDIES the address, takes out a notebook and WRITES down the CUSTOMER'S NAME, ADDRESS and PHONE NUMBER.
DISSOLVE TO:
Second Chances and Customer Service
Oct 20, 2006 01:43PM
Two high power scripts scripts looking for a home.
Second chances is an Urban script, if a "Boyz n da hood II" movie was made this would be it.
Customer service is just one of kind. Who thought the Customer service agents we talk to could come knocking at our doors trying to kill us. Nice premise for both scripts, both set in Minneapolis, MN. Looking for some advice as how to market this scripts. Needlessly to say, I need an agent so bad. I want to star in the scripts I wrote, share your thoughts.
Things Seediq said...
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4 Comments about Seediq
Nov 02, 2006 02:40PM
Hi there, it's weird us both being on-line at the same time. I'm really getting to grips with blogging now.
Glad you liked the trailer. Capturing the facial expressions was important to me. I actually cut the dance sequence myself. The editor did the structure but I felt it needed the details. The expressions are the kind you'd get from your aunty.
I'd be interested in reading your work. I've been adviced to look at other projects but I can also give advice. Met a few writers Monday with projects to develop.
Must shoot now. I have a 5:30am calltime tomorrow.
Take care.
P
Oct 31, 2006 03:14PM
Hi again,
The trailer's up and running on my page. Go to the 'Movies' tab.
Do you have treatments for you scripts? Perhaps you can post a synopsis on your page wth more detail.
Laters. P
Oct 26, 2006 09:39AM
I have checked your website and read your bio. Shantell Town looks very interesting and I can’t wait to see it. I am based out of Saint Paul, MN. Two of my scripts are all done now, I am trying to get buyers for it. I have had great reviews from Helium, Zoetrope and Screenwritersutopia .com and also on triggerstreet.com.
I have a new script that I am working on set in the near future called Plague. First scene takes place in London. I am halfway done with it and it looks great so far.
Oct 25, 2006 03:33PM
Hiya,
Thanks for touching base. If you go to my name at the top of my members page it'll bring you to Shantell Town page. The website is www.shantelltown.co.uk. I'll be posting the trailer tomoz.
Where are you based? Are your scripts in the final stages? I'll check them out when I get chance.
Good luck in this crazy world of filmmaking.
Paulette
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